FAQs

Your Shush Fitting Experience

How does a virtual/in-person bra fitting work?

Virtual fittings are done via video call, where Nikki will guide you through measuring yourself at home. Your In-person fitting is a private, personalized experience at our Beverly Hills boutique. We’ll discuss your current fit concerns, assess how your bra is fitting, and help you try different sizes and styles based on your body, breast shape, comfort, and lifestyle.

Our goal is to help you understand what a proper fit feels like—not simply give you another size to guess.

Is the fitting private and judgment-free?

Absolutely. Shush is a welcoming, judgment-free space created to help women feel comfortable and supported.

You decide what you are comfortable wearing or showing during your fitting. Your fitter will explain each step, respect your boundaries, and provide privacy whenever you change bras.

Do I have to remove my bra during the fitting?

Only if you are comfortable doing so. Your comfort level guides the experience. We can begin by assessing your current bra and provide privacy while you change into any bras you choose to try.

How much does a bra fitting cost?

An $80 deposit is required when booking your fitting. If you purchase a bra or other merchandise, the $80 is applied toward your purchase.

If you decide not to purchase anything, the $80 becomes the fee for your professional fitting and personalized recommendations.

Am I required to purchase a bra?

No additional purchase is required. If you do not purchase merchandise, your $80 deposit becomes your fitting fee.

Our priority is helping you understand your fit and make an informed decision without pressure.

How long does a fitting appointment take?

Most fittings take approximately 45–60 minutes. This gives us enough time to discuss your needs, assess your current fit, try different options, and answer your questions.

What should I wear to my bra fitting?

Wear a comfortable outfit that is easy to change out of. If possible, arrive wearing one of your current bras so we can assess what is and is not working for you.

You are also welcome to bring a favorite top, dress, or special-occasion outfit if you need a bra to wear underneath it. For virtual fittings, ensure you have a measuring tape on hand.

Do I need to schedule an appointment for a bra fitting?

Yes. In-person and virtual fittings are available by appointment only. Requiring an appointment allows us to give every customer private, uninterrupted attention.

Where can I park?

A parking lot is available, and metered street parking is another option. We recommend allowing a few extra minutes to park and arrive before your appointment.

What happens after my bra fitting? Will you recommend products?

We’ll recommend bras based on your size, shape, comfort, lifestyle, and preferences. We’ll also explain why particular styles work for you and show you how to put on, adjust, and care for your bras.

If the best option is not currently available, we may be able to place a special order.

Sizing and Fit

What sizes does Shush offer?

Shush carries and can source bras in sizes ranging from 28AA–48L. Availability varies by brand, style, and season.

If your size is not currently in stock, ask us about special-order options.

What should I do if I’m between sizes?

Yes. Shush specializes in helping women who have difficulty finding beautiful, supportive bras in standard stores.

This includes women with smaller bands and fuller cups, larger bands and smaller cups, fuller busts, and other less commonly stocked size combinations.

What are the signs that my bra may not fit correctly?

Your bra may not fit properly if:

  • Your band rides up your back.
  • Your straps slip or dig into your shoulders.
  • Your breasts spill over or underneath the cups.
  • The cups gape or wrinkle.
  • The underwire sits on breast tissue or causes pain.
  • You experience neck, shoulder, or back discomfort.
  • You constantly pull, lift, or adjust your bra.
  • Your clothing does not sit the way you would like.

You do not have to normalize discomfort. A professional fitting can help determine whether the issue is the size, shape, style, or condition of the bra.

Is my bra size the problem, or could it be the style?

It could be either—or both. A bra can technically be your size and still be the wrong shape or style for your body.

Measurements give us a starting point. We also consider breast shape, spacing, fullness, bra construction, fabric, and how you want the bra to look and feel underneath clothing.

Do your bras fit differently than other brands?

Bra sizing is not completely standardized, so the same size may fit differently depending on the brand, style, fabric, and construction. Your breast shape and where you carry fullness can also affect how a particular bra fits.

At Shush, we focus on how each bra fits your body—not just the size printed on the tag. During your fitting, we may recommend different sizes across different brands or styles to find the best combination of comfort, support, shape, and appearance.

Can I try different sizes if I’m unsure of my size?

Absolutely! We encourage you to try on different sizes and styles to find what’s most comfortable.

Do you offer extended sizes or custom bras?

Yes. Shush carries and can source bras in sizes ranging from 28AA–48L, including smaller bands, fuller cups, larger bands, smaller cups, and other hard-to-find size combinations.

Availability varies by brand and style. If we do not currently have the right option in stock, we may be able to place a special order for you. Special orders are final sale.

Shipping & Delivery

What are your shipping options and costs?

We offer standard, express, and overnight shipping. Costs vary based on the shipping method and destination. Free shipping is available on orders over a certain amount.

How long will my order take to arrive?

Standard shipping takes 3-7 business days, while express options can arrive within 1-3 days.

Do you ship internationally?

Not at the moment.

How can I track my order?

Once your order is shipped, you’ll receive a tracking link via email.

What should I do if I haven’t received my order?

If your order hasn’t arrived within the estimated time, please contact us and we’ll help track it down.

Returns & Exchanges

What is your return/exchange policy for bras and lingerie?

We accept returns on unworn bras within 14 days of purchase with tags attached. Lingerie & Panties are final sale for hygiene reasons.

How do I return or exchange an item?

To initiate a return or exchange, contact us via email or our website to receive return instructions.

Can I exchange an item for a different size or style?

Yes, as long as the item is unworn and returned within our 14-days of purchase with tags attached.

Are there any items that cannot be returned (e.g., underwear, sale items)?

Panties, sale items, and any lingerie products are non-returnable.

Care Instructions

How should I wash my bras and lingerie?

We recommend hand washing your bras and lingerie in cool water with a gentle detergent. Air drying is essential to maintaining the shape and quality of the fabric.

What are the best ways to maintain the quality of my lingerie?

Avoid washing bras in the washing machine, and never tumble dry. Store them flat in a drawer to prevent misshaping.

Payments & Discounts

What payment methods do you accept?

We accept all major credit cards, PayPal, and Shop Pay.

How can I use a discount code or gift card?

Simply enter the discount code or gift card number at checkout. The amount will automatically be deducted from your total.

Product-Specific Questions

What is the difference between wireless and underwire bras?

Wireless bras provide comfort without a wire, while underwire bras offer more structured support and lift.

Which bra styles are best for larger busts or fuller figures?

Full-coverage, plunge, and balconette bras typically provide the best support for fuller figures.

How do I choose the right lingerie for my body type?

Our bra fitters are available to help you find styles that enhance your natural shape and complement your comfort needs.

Do you offer matching sets or accessories?

Yes! We offer a wide selection of matching bras, panties, and lingerie accessories like bra extenders and breast tapes.

Special Requests

Do you offer bridal fittings or group events?

Yes, we offer bridal fittings and group fittings for events like bridal showers or girls' nights.

Sustainability & Materials

What materials are used in your products?

We use high-quality fabrics like lace, mesh, and cotton blends that provide comfort and durability.

Are your products sustainably sourced?

We are committed to working with manufacturers who prioritize ethical and sustainable practices.

Gift Cards & Loyalty Program

Do you offer gift cards?

Yes, digital gift cards are available for purchase on our website.

How can I use or purchase a gift card?

Purchase gift cards directly on our site and redeem them at checkout for any product.

Do you have a loyalty or referral program? How does it work?

We’re working on launching a loyalty program soon! Stay tuned for details.

Customer Reviews

How can I leave a review?

You’ll receive an email prompting you to leave a review after your purchase, or you can submit one on the product page directly.

Do you reward customers for reviews?

Yes, we offer discounts or points toward future purchases for leaving a review.

Privacy & Security

Is my information secure when I place an order?

Yes, we use SSL encryption to ensure all personal information is secure during the transaction.

How do you handle my personal information?

Your personal information is used solely for the purposes of processing your order and is never shared with third parties.

Can I shop without creating an account?

Yes, you can choose to check out as a guest without creating an account.