FAQs

Bra Fitting Process

How does a virtual/in-person bra fitting work?

Virtual fittings are done via video call, where Nikki will guide you through measuring yourself at home. In-person fittings take place at our studio, where fitter will assist in finding your correct size and style. Both processes ensure a personalized experience to get the best fit.

How long does a fitting appointment take?

Fittings typically last between 45-60 minutes, giving us enough time to measure you accurately, try on different bras, and discuss style preferences.

What should I wear to my bra fitting?

Wear a well-fitting unpadded bra (if possible) or a comfortable top. For virtual fittings, ensure you have a measuring tape on hand. During in-person fittings, you can change into different bras or lingerie for a proper assessment.

Do I need to schedule an appointment for a bra fitting?

Yes, we recommend scheduling an appointment to ensure personalized attention. You can easily book a session via our website.

What happens after my bra fitting? Will you recommend products?

After your fitting, we’ll recommend bras that suit your size, shape, and preferences. You can try them in-store or we can help you make selections online.

Sizing and Fit

What should I do if I’m between sizes?

If you’re between sizes, we’ll help you adjust by offering sister sizes or recommending a style that provides more flexibility in fit.

Do your bras fit differently than other brands?

Our bras are designed with plus-size and fuller-bust figures in mind, meaning they may offer a better fit and support than many standard brands.

Can I try different sizes if I’m unsure of my size?

Absolutely! We encourage you to try on different sizes and styles to find what’s most comfortable.

Do you offer extended sizes or custom bras?

Yes, we offer a wide range of sizes from 28AA to 44L, and we work with select brands that provide custom sizing options for hard-to-fit figures.

Shipping & Delivery

What are your shipping options and costs?

We offer standard, express, and overnight shipping. Costs vary based on the shipping method and destination. Free shipping is available on orders over a certain amount.

How long will my order take to arrive?

Standard shipping takes 3-7 business days, while express options can arrive within 1-3 days.

Do you ship internationally?

Not at the moment.

How can I track my order?

Once your order is shipped, you’ll receive a tracking link via email.

What should I do if I haven’t received my order?

If your order hasn’t arrived within the estimated time, please contact us and we’ll help track it down.

Returns & Exchanges

What is your return/exchange policy for bras and lingerie?

We accept returns on unworn bras within 14 days of purchase with tags attached. Lingerie & Panties are final sale for hygiene reasons.

How do I return or exchange an item?

To initiate a return or exchange, contact us via email or our website to receive return instructions.

Can I exchange an item for a different size or style?

Yes, as long as the item is unworn and returned within our 14-days of purchase with tags attached.

Are there any items that cannot be returned (e.g., underwear, sale items)?

Panties, sale items, and any lingerie products are non-returnable.

Care Instructions

How should I wash my bras and lingerie?

We recommend hand washing your bras and lingerie in cool water with a gentle detergent. Air drying is essential to maintaining the shape and quality of the fabric.

What are the best ways to maintain the quality of my lingerie?

Avoid washing bras in the washing machine, and never tumble dry. Store them flat in a drawer to prevent misshaping.

Payments & Discounts

What payment methods do you accept?

We accept all major credit cards, PayPal, and Shop Pay.

How can I use a discount code or gift card?

Simply enter the discount code or gift card number at checkout. The amount will automatically be deducted from your total.

Product-Specific Questions

What is the difference between wireless and underwire bras?

Wireless bras provide comfort without a wire, while underwire bras offer more structured support and lift.

Which bra styles are best for larger busts or fuller figures?

Full-coverage, plunge, and balconette bras typically provide the best support for fuller figures.

How do I choose the right lingerie for my body type?

Our bra fitters are available to help you find styles that enhance your natural shape and complement your comfort needs.

Do you offer matching sets or accessories?

Yes! We offer a wide selection of matching bras, panties, and lingerie accessories like bra extenders and breast tapes.

Special Requests

Do you offer bridal fittings or group events?

Yes, we offer bridal fittings and group fittings for events like bridal showers or girls' nights.

Sustainability & Materials

What materials are used in your products?

We use high-quality fabrics like lace, mesh, and cotton blends that provide comfort and durability.

Are your products sustainably sourced?

We are committed to working with manufacturers who prioritize ethical and sustainable practices.

Gift Cards & Loyalty Program

Do you offer gift cards?

Yes, digital gift cards are available for purchase on our website.

How can I use or purchase a gift card?

Purchase gift cards directly on our site and redeem them at checkout for any product.

Do you have a loyalty or referral program? How does it work?

We’re working on launching a loyalty program soon! Stay tuned for details.

Customer Reviews

How can I leave a review?

You’ll receive an email prompting you to leave a review after your purchase, or you can submit one on the product page directly.

Do you reward customers for reviews?

Yes, we offer discounts or points toward future purchases for leaving a review.

Privacy & Security

Is my information secure when I place an order?

Yes, we use SSL encryption to ensure all personal information is secure during the transaction.

How do you handle my personal information?

Your personal information is used solely for the purposes of processing your order and is never shared with third parties.

Can I shop without creating an account?

Yes, you can choose to check out as a guest without creating an account.